During the Coronavirus / Covid-19 pandemic we continue to review our procedures regularly, in line with national and local guidance. Currently our home is closed to routine visitors during the national lockdown. However, we appreciate you may miss seeing your relative and have concerns about their welfare and how they are coping with being isolated from the outside world.
We also recognise that in specific situations visits may be considered essential and the Registered Manager, in conjunction with Senior Management will assess all requests individually and where a visit is considered necessary will make every attempt to facilitate it, following the guidance below.
Please note, all visits will need to be arranged in advance, by telephone and will be allocated on the basis of a single visitor, for a specified time, on a first come basis. All visitors will also be required to follow the track and trace arrangements in place.
Monarch Healthcare has introduced strict infection control measures for all visitors accessing the building. We ask people to be patient with staff and to adhere to the following conditions:
Please note, window visits are undertaken at the visitor’s own risk and although Monarch Healthcare will endeavour to ensure the area is safely accessible and advise on the suitability of a visit, the company accepts no liability should a fall or injury occur.
For a resident assessed at imminent end of life, ie within the last few hours of expected death, or for exceptional well-being cases, visits to inside the care home may be permissible, under strict guidelines. Please note, visits will not be permitted if the care home has reported cases of Covid-19:
Please note, Monarch Healthcare reserves the right to ask you to leave at any time should we believe the safety of residents or staff might be compromised. Thank you for your co-operation and we look forward to the time when these restrictions will no longer be necessary.
M M Reeves
Jacki Perry Mandy Reeves
Operations Manager Operations Manager
Monarch Healthcare Monarch Healthcare
I am writing as you will no doubt have heard that the Government is rolling out kits for testing people wishing to visit their relatives in care homes.
Some Local Authorities are currently issuing these test kits, called Lateral Flow Devices (LFD). However, as a company we have taken the decision not to implement them at this time, for the following reasons:
We realise some of you will be disappointed to read this and we will continue to monitor the situation and analyse any data available to review our decision going forward. We remain hopeful that the vaccine will be rolled out for residents and staff over the next few weeks and although this may not be in time for you to visit over the festive period, we will ensure we make up for it as soon as we can guarantee residents’ safety. We are hopeful of celebrating in style by Spring, giving us all something good to look forward to in the new year.
Please be assured our visiting policy for residents assessed at imminent end of life or people with enhanced well-being needs remains unchanged. In these circumstances we will contact you and arrange a safe approach for you to visit. We are also continuing with window and social media contacts, which although isn’t ideal, hopefully provides you with reassurance that your relative is being cared for.
Thank you for your understanding and continued support at this difficult time. May I take this opportunity to wish you a merry Christmas and trust you remain healthy. We look forward to happier times in 2021, for everyone.
With our very best wishes
M M Reeves
Jacki Perry Mandy Reeves
On behalf Monarch Healthcare Group