We are planning for re-opening
We are writing to thank you for your support over the last few months. By keeping in touch with your relative through social media and your phone calls with staff, you have helped keep everyone’s spirits high. Without exception, our staff teams have worked tirelessly, providing loving care to the most vulnerable people in our society. Many of our care workers are facing their own personal difficulties at home, yet they have still come into work every day.
We also thank you for your patience. We understand how hard it has been, not being able to visit, to reassure yourself in person that all is well with your loved one. Especially for those of you used to visiting every day.
Although we recognise there are still risks, we believe it is now time to reopen, under very controlled conditions, and to start getting back to normal. We would really love to see you, and we know your relative will too. If you are able and would like to visit, we are inviting you to make an appointment by telephoning the home and booking into one of the pre-planned appointments available.
Although we will try to accommodate your wishes, we ask again that you remain patient, as there will only be a limited number of appointments available each day. On the next page is the procedure that will need to be agreed in full, to book a visit.
We look forward to seeing you and welcoming you back to our home.
With very best wishes
Monarch Healthcare Group
Family Visitors Guidance
During the Coronavirus / Covid-19 pandemic all Monarch Healthcare services have remained closed to non-essential visitors. We review our procedures regularly, in line with national and local guidance, and are currently awaiting the effect from the recent release of full lockdown to decide how we proceed further, to ensure we continue protecting residents and our staff, as best we can. In the meantime, we are inviting relatives to make an appointment to visit, if they are able and wish to do so.
Monarch Healthcare has introduced strict infection control measures for all visitors accessing the building. We ask people to be patient with staff and to adhere to the following conditions:
- Visits will only be permitted if the care home has not reported any suspected or confirmed cases of Covid-19.
- A maximum of 1 visitor will be allowed into the building at any one time. The visit will be by prior appointment with the Home Manager, for a period of 15 minutes, into a designated meeting area.
- You will need to wait for the door to be answered, as key-pad entry numbers will not be given out. Please do not embarrass our staff by requesting the number.
- On entry you will be asked to sign in the fire register and have your temperature recorded. If you present with a raised temperature, you will not be permitted entry to the home and will be advised to fully isolate for 14 days.
- You will be issued with a mask, which should be put on straight away and worn throughout the duration of your visit. All PPE must meet the required standard for hospitals and care homes. Use of your own masks will not be permitted at this time.
- Please wash your hands, as directed by the handwashing poster located in the cloakroom and use hand sanitiser provided.
- You will be accompanied to the designated room to meet with your relative and should remain in this area, avoiding contact with other people and maintaining social distancing with your relative. This includes no physical contact of any kind.
- Please do not walk about the home or go into any offices/rooms unaccompanied.
- Please ensure your visit is for no longer than the 15 minutes allocated, notifying a member of staff when you are ready to leave.
- Please wash your hands after leaving your relative and make your way to the exit, signing out of the visitors’ fire register.
Please note, Monarch Healthcare reserves the right to ask you to leave at any time should we believe the safety of residents or staff might be compromised. Thank you for your co-operation and we look forward to the time when these restrictions will no longer be necessary.
Jacki Perry Mandy Reeves
Operations Manager Operations Manager
Monarch Healthcare Monarch Healthcare