We are planning for re-opening
We are writing to thank you for your support over the last few months. By keeping in touch with your relative through social media and your phone calls with staff, you have helped keep everyone’s spirits high. Without exception, our staff teams have worked tirelessly, providing loving care to the most vulnerable people in our society. Many of our care workers are facing their own personal difficulties at home, yet they have still come into work every day.
We also thank you for your patience. We understand how hard it has been, not being able to visit, to reassure yourself in person that all is well with your loved one. Especially for those of you used to visiting every day.
Although we recognise there are still risks, we believe it is now time to reopen, under very controlled conditions, and to start getting back to normal. We would really love to see you, and we know your relative will too. If you are able and would like to visit, we are inviting you to make an appointment by telephoning the home and booking into one of the pre-planned appointments available.
Although we will try to accommodate your wishes, we ask again that you remain patient, as there will only be a limited number of appointments available each day. On the next page is the procedure that will need to be agreed in full, to book a visit.
We look forward to seeing you and welcoming you back to our home.
With very best wishes
Monarch Healthcare Group
Family Visitors Guidance
During the Coronavirus / Covid-19 pandemic all Monarch Healthcare services have remained closed to non-essential visitors. We review our procedures regularly, in line with national and local guidance, and are currently awaiting the effect from the recent release of full lockdown to decide how we proceed further, to ensure we continue protecting residents and our staff, as best we can. In the meantime, we are inviting relatives to make an appointment to visit, if they are able and wish to do so.
Monarch Healthcare has introduced strict infection control measures for all visitors accessing the building. We ask people to be patient with staff and to adhere to the following conditions:
Please note, Monarch Healthcare reserves the right to ask you to leave at any time should we believe the safety of residents or staff might be compromised. Thank you for your co-operation and we look forward to the time when these restrictions will no longer be necessary.
Jacki Perry Mandy Reeves
Operations Manager Operations Manager
Monarch Healthcare Monarch Healthcare