About Us

The care we provide is directly influenced by the people who live in the home, we have a dedicated team of carers to ensure residents maintain independent lives and live life to the full level of their physical and mental abilities.

We structure our care package by using life histories – past occupation, culture, interests and preferred activities – and encourage working relationships with families and friends, involving them and the local community in all we do.

Carers always listen, befriend and encourage the individual to make choices, in all aspects of their personal care and develop a close relationship by working alongside each resident.  We believe the particular aspirations and needs of residents are important and should be considered at all times.

Our Company

We provide services of the highest quality, offering value for money and working with key professionals to promote transparency and fair access.

We create opportunities for people to express their individuality and acknowledge their views and wishes through direct contact or advocacy.We develop and empower our staff to achieve excellence in everything they do and to be proud of their contributions to the success of the organisation.

We facilitate independence by encouraging inclusion and offering choice in all aspects of a person’s life; to enable each individual to maximise their potential and live life as the person they have always been.

Our Values

Independence

Creating opportunities for residents to express their individuality, views and wishes, views and wishes through direct contact or advocacy.

Dignity

Ensuring that each and every one of our residents dignity is a top priority in our care plans. Respect for our residents is essential.

Commitments

Valuing input from families and friends; working to preserve strong ties with treasured people, places and memories.

Support

Obtaining early diagnosis and appropriate pharmacological and therapeutic treatments to enhance the quality and longevity of life.

Our Strategy

Just like the Monarch butterfly, our carers flutter between our residents, putting them in a state of happiness and wellbeing. Our carers move freely from resident to resident, encouraging short, meaningful and frequent activities that stimulate the mind and will promote mental wellbeing. 

Using the butterfly technique means that we can offer personalised and frequent attention to our residents and help them to have a much more cognitive standard of living whilst preserving their mental wellbeing.  

Our Commitments

Independence
Creating opportunities for residents to express their individuality, views and wishes, views and wishes through direct contact or advocacy.
Dignity
Ensuring that each and every one of our residents dignity is a top priority in our care plans. Respect for our residents is essential.


Value
Valuing input from families and friends; working to preserve strong ties with treasured people, places and memories.


Support
Obtaining early diagnosis and appropriate pharmacological and therapeutic treatments to enhance the quality and longevity of life.

Our Strategy

Just like the Monarch butterfly, our carers flutter between our residents, putting them in a state of happiness and wellbeing. Our carers move freely from resident to resident, encouraging short, meaningful and frequent activities that stimulate the mind and will promote mental wellbeing. 

Using the butterfly technique means that we can offer personalised and frequent attention to our residents and help them to have a much more cognitive standard of living whilst preserving their mental wellbeing.  

Meet the Team

Hiten Shanghavi
Director
Angela Bir
Director

Mandy Joined Monarch Healthcare in 2010 as a Project Manager and then Regional Manager. Mandy has been working with older people since 1976 in many positions over many services mostly in the private sector obtaining a B Tech certificate in management and Registered managers award (RMA) throughout her career.

 

Mandy is committed to quality improvement and raising standards of care for older and disabled people through the development of specialist teams and quality monitoring.  She is passionate about improving outcomes for people living with dementia and helping families to understand the illness and to maintain strong bonds with their loved ones

Hiten joined Monarch as a Director in 2006 and has over 16 years of experience in Care services. Hiten is passionate about care and is responsible for the overall operation of Monarch Healthcare, ensuring that each home is well equipped and provides the highest quality of care in relaxing and comfortable environments.

 

Hiten is committed to promoting unique care services that are centered around each residents “life stories” and enables each residents to enjoy enriched lives at Monarch. Hiten is passionate about care and leads Monarch to deliver services that result in high-quality life experiences for older people and people with Dementia while ensuring that care is sustainable and consistent.

Jacki joined Monarch Healthcare in 2009. Jacki qualified as a general nurse in 1983 and has since pursued a career in health and social care within the NHS and private sector, for both general and mental health services.

 

Jacki later qualified in management training and service development, before returning to operations management in 2007.  She is committed to raising standards of care for older and disabled people through the development of specialist teams and quality monitoring. 

Mandy Reeves
Operations Manager
South Region
Jacki Perry
Operations Manager
North Region
Jayne Heaton
Regional Manager
North Region
Chris Perks
Quality Assurance Manager & Group Data Protection Officer

Mandy Joined Monarch Healthcare in 2010 as a Project Manager and then Regional Manager. Mandy has been working with older people since 1976 in many positions over many services mostly in the private sector obtaining a B Tech certificate in management and Registered managers award (RMA) throughout her career.

 

Mandy is committed to quality improvement and raising standards of care for older and disabled people through the development of specialist teams and quality monitoring.  She is passionate about improving outcomes for people living with dementia and helping families to understand the illness and to maintain strong bonds with their loved ones

Jacki joined Monarch Healthcare in 2009. Jacki qualified as a general nurse in 1983 and has since pursued a career in health and social care within the NHS and private sector, for both general and mental health services.

 

Jacki later qualified in management training and service development, before returning to operations management in 2007.  She is committed to raising standards of care for older and disabled people through the development of specialist teams and quality monitoring. 

Jayne is a RGN and has gained vast experience in business management and adult nursing throughout her career.  Jayne joined Monarch Healthcare in 2014 as a Home Manager prior to taking up her current post she was registered with CQC to manage a sister home within Monarch Healthcare and prior to that various management and nursing roles within the care and hospital sectors.

 

Jayne is 100% dedicated to improving standards for older people and people living with dementia.  She is extremely hardworking and committed to achieving high standards in each of her homes.

Chris has over 27 years’ experience working in senior operations in the care sector working within for Private, Health, Charity and Non-Profit Organisations, gaining a level 5 foundation degree in Management and Leadership in Health & Social Care. He comes with a vast range of experience and knowledge working with Older people, Dementia, Mental Health, Learning Disabilities, and Autism.

 

Chris is responsible for monitoring performance and standards across the group to ensure required standards are achieved and exceeded. Chris manages the quality assurance team who work closely with the homes and staff teams to identify risks to quality of care as well as sharing best practice in order to drive continuous improvement he is also the nominated date protection officer for the group.

Hiten Shanghavi 
Director
 

Hiten joined Monarch as a Director in 2006 and has over 16 years of experience in Care services. Hiten is passionate about care and is responsible for the overall operation of Monarch Healthcare, ensuring that each home is well equipped and provides the highest quality of care in relaxing and comfortable environments.

Hiten is committed to promoting unique care services that are centred around the “life story” of each resident and enables the residents to enjoy enriched lives at Monarch. Hiten is passionate about care and leads Monarch to deliver services that result in high-quality life experiences for older people and people with Dementia while ensuring that care is sustainable and consistent.

Mandy Reeves
Operations Manager
South Region

 

Mandy Joined Monarch Healthcare in 2010 as a Project Manager and then Regional Manager. Mandy has been working with older people since 1976 in many positions over many services mostly in the private sector obtaining a B Tech certificate in management and Registered managers award (RMA) throughout her career.

 

Mandy is committed to quality improvement and raising standards of care for older and disabled people through the development of specialist teams and quality monitoring.  She is passionate about improving outcomes for people living with dementia and helping families to understand the illness and to maintain strong bonds with their loved ones

Jacki Perry
Operations Manager
North Region
 

Jacki joined Monarch Healthcare in 2009. Jacki qualified as a general nurse in 1983 and has since pursued a career in health and social care within the NHS and private sector, for both general and mental health services.

 

Jacki later qualified in management training and service development, before returning to operations management in 2007.  She is committed to raising standards of care for older and disabled people through the development of specialist teams and quality monitoring. 

Jayne Heaton
Regional Manager
North Region

Jayne is a RGN and has gained vast experience in business management and adult nursing throughout her career.  Jayne joined Monarch Healthcare in 2014 as a Home Manager prior to taking up her current post she was registered with CQC to manage a sister home within Monarch Healthcare and prior to that various management and nursing roles within the care and hospital sectors.

 

Jayne is 100% dedicated to improving standards for older people and people living with dementia.  She is extremely hardworking and committed to achieving high standards in each of her homes.

Chris Perks
Quality Assurance Manager & Group Data Protection Officer

Chris has over 27 years’ experience working in senior operations in the care sector working within for Private, Health, Charity and Non-Profit Organisations, gaining a level 5 foundation degree in Management and Leadership in Health & Social Care. He comes with a vast range of experience and knowledge working with Older people, Dementia, Mental Health, Learning Disabilities, and Autism.

 

Chris is responsible for monitoring performance and standards across the group to ensure required standards are achieved and exceeded. Chris manages the quality assurance team who work closely with the homes and staff teams to identify risks to quality of care as well as sharing best practice in order to drive continuous improvement he is also the nominated date protection officer for the group.